This page provides complete answers to common and uncommon questions about working with The Comforted Kitty.
If you’re looking for a quick answer, start with the New Client FAQ Index.
If you want the full explanation, you’re in the right place.
To reach your assigned sitter, message them through the Time To Pet app.
For urgent, time-sensitive matters during active services, message through your Time to Pet app to reach your sitter.
For anything related to scheduling, billing, account setup, or general questions, please contact our office through:
Time To Pet is our secure client portal. It’s where you:
You’ll receive an email invitation to set up your account.
Please complete your profile and download the app before the meet & greet, so your sitter can review everything in advance.
Your sitter can’t begin services until your contract is signed and your profile is completed. The sitter also can’t be responsible for tasks or instructions that aren’t documented in your account.
Your invoice due date is listed at the top of the invoice emailed to you.
Invoices unpaid more than 7 days after the due date may incur a late fee.
Cancellation policies vary by sitter and are listed on each sitter’s website profile.
This includes:
Please review your sitter’s profile carefully before booking.
Short-notice policies are set by each sitter and listed on their profile.
If a short-notice fee applies, it will be communicated clearly before booking is confirmed.
Yes. Visits scheduled on the following holidays incur a $20 per visit holiday fee:
New Year’s Day, MLK Day, Presidents’ Day, Easter, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve.
Tips are never required, but always appreciated.
Tips are paid directly to your sitter using their preferred payment method. Feel free to ask them what they prefer.
All future requests should be submitted through the Time To Pet portal, which is available 24/7 and allows for the fastest response.
Visits are completed within the time window you selected when booking (and listed on your invoice).
Because sitters travel between multiple homes, we can’t guarantee exact arrival times unless previously agreed upon.
Please notify your sitter as soon as possible and update your reservation in Time To Pet.
If we aren’t notified of your return, visits will continue as scheduled and billed accordingly.
Before services begin, please ensure:
Supplies include food, litter, medication, and cleaning items.
If supplies run out and the sitter must shop, you’ll be responsible for reimbursement plus a $30 trip fee.
Sitters are happy to provide light plant watering.
If watering is extensive or interferes with cat care, we may recommend longer visits or suggest alternate arrangements.
Please group plants together in visible areas. Your sitter is not responsible for water damage or missed plants.
If free parking isn’t reasonably available near your home, your sitter may use paid parking.
Any parking fees will be billed to you after services are completed or you can reimburse your sitter directly.
Yes. If this is your first time using our services, a meet & greet is required before care begins.
Your sitter will contact you to schedule it once your reservation is confirmed.
There’s no obligation to continue with services if you decide not to proceed.
We strongly recommend using a lockbox.
Benefits include:
If you don’t use a lockbox, you may:
Sitters don’t hold keys on file after services end.
Please provide a backup access option in case of malfunction.
Technology failures are a common cause of missed visits.
Yes, but please be aware:
Clear coordination helps avoid issues.
If you did not provide a lockbox or have the sitter leave the keys at your home on the last visit, they can either return to you ($20 paid directly to them, $25 if you’d prefer we invoice you) or you can pickup from the sitter (free).
Your home must be flea-free and free of contagious illness.
If fleas, ringworm, or another contagious condition is discovered, your sitter reserves the right to cancel or shorten services to protect other client households.
Please notify us in advance if your pet has had fleas or ringworm within the past 6 months.
If your pet appears ill or injured, your sitter will attempt to contact you first.
If urgent care is needed and you’re unreachable, your sitter may take your pet to an emergency veterinary clinic.
Please ensure:
Additional emergency time is billed at the 30 minute visit rate, prorated.
If access fails:
Please test keys, codes, and alarms in advance.
Cats often hide when their owners are away.
Your sitter will:
Forced interaction is never expected.
Please disclose any history of aggression in advance.
Our sitter may be unable to provide care if a pet poses a safety risk. Services may be declined or discontinued if aggression is observed.
If something isn’t covered here, feel free to reach out through Time To Pet or email our office. We’re happy to help.
Enter your ZIP code and select the care you need to see whether we serve your area.
